Last updated: January 2025
Welcome to Masmow. These Terms and Conditions ("Terms") govern your access to and use of the Masmow invoicing software platform ("Service"), operated by Masmow ("we", "us", or "our"). By accessing or using our Service, you agree to be bound by these Terms.
By creating an account, accessing, or using the Masmow Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.
These Terms constitute a legally binding agreement between you and Masmow. You must be at least 18 years old and have the legal capacity to enter into this agreement.
Masmow provides a cloud-based invoicing software platform designed for South African businesses. Our Service includes:
The specific features available to you depend on your chosen subscription plan (Free, Silver, or Platinum).
To use certain features of our Service, you must register for an account. When you register, you agree to:
You are solely responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.
Our Service is offered on a subscription basis with the following plans:
Subscription fees are billed in advance on a monthly or annual basis, depending on your selected plan. All fees are stated in South African Rand (ZAR) and are exclusive of applicable taxes unless otherwise stated.
IMPORTANT: ALL SUBSCRIPTION FEES ARE NON-REFUNDABLE. We do not provide refunds or credits for partial months or years of service, downgrade refunds, or refunds for unused time when you cancel your subscription. This policy applies to all subscription plans regardless of the billing period (monthly or annual).
By subscribing to any paid plan, you acknowledge and agree that:
We accept payment via major credit cards (Visa, MasterCard, American Express) and other payment methods as indicated on our platform. You authorize us to charge your payment method for all fees incurred under your account.
If a payment fails or is declined, we reserve the right to suspend or terminate your access to the Service until payment is received. You remain responsible for any uncollected amounts.
We reserve the right to change our subscription fees at any time. Any price changes will be communicated to you in advance and will take effect at the start of your next billing cycle.
You may upgrade or downgrade your subscription plan at any time through your account settings. Changes take effect immediately, and billing adjustments are calculated on a prorated basis for the remainder of your current billing period. However, downgrades do not entitle you to refunds for the price difference.
You may cancel your subscription at any time. Cancellations take effect at the end of your current billing period, and you will retain access to the Service until that time. No refunds will be issued upon cancellation.
Our Free plan is subject to limitations on features, customers, and invoice volume. We reserve the right to modify or discontinue the Free plan at any time with reasonable notice.
You retain all ownership rights to the data, content, and information you upload, store, or process through the Service ("User Content"). This includes invoices, quotes, customer information, and other business data.
By using the Service, you grant us a limited, non-exclusive license to use, store, and process your User Content solely for the purpose of providing the Service to you.
We implement industry-standard security measures to protect your data, including SSL encryption, secure data centers, and regular backups. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
You are responsible for maintaining your own backups of User Content. We provide data export functionality, but we are not responsible for any loss of data.
You agree not to use the Service to:
We reserve the right to investigate and take appropriate action against anyone who violates this Acceptable Use Policy, including suspending or terminating accounts.
The Service, including all software, features, functionality, designs, graphics, and trademarks, is owned by Masmow and is protected by South African and international copyright, trademark, and other intellectual property laws.
Your use of the Service does not grant you ownership of any intellectual property rights in the Service. You may not copy, modify, distribute, sell, or lease any part of our Service without our express written permission.
We strive to provide reliable, uninterrupted access to the Service. However, we do not guarantee that the Service will be available at all times. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We are not liable for any modification, suspension, or discontinuation of the Service.
We regularly update the Service with new features, improvements, and bug fixes. These updates are provided to all users based on their subscription plan.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MASMOW SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.
While our Service includes SARS-compliant invoicing features, you are solely responsible for ensuring compliance with all applicable tax laws and regulations. We do not provide tax, legal, or accounting advice.
You agree to indemnify, defend, and hold harmless Masmow and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to:
You may terminate your account at any time by cancelling your subscription through your account settings. Upon termination, you will retain access until the end of your current billing period.
We reserve the right to suspend or terminate your account immediately, without notice, if:
Upon termination, your right to use the Service immediately ceases. We may delete your User Content after a reasonable period following termination. You should export your data before terminating your account. No refunds will be issued upon termination.
These Terms are governed by the laws of the Republic of South Africa, without regard to its conflict of law provisions. Any disputes arising out of or related to these Terms or the Service shall be resolved in the courts of South Africa.
Before initiating any legal proceedings, you agree to first attempt to resolve the dispute informally by contacting us at support@masmow.com.
We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or through a prominent notice on the Service at least 30 days before the changes take effect.
Your continued use of the Service after the changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service and cancel your subscription.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid or unenforceable provision will be modified to the minimum extent necessary to make it valid and enforceable.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Masmow regarding the Service and supersede all prior agreements and understandings.
If you have any questions about these Terms, please contact us: